Privacy Policy

1. Information we collect

We collect information that identifies, relates to, or could reasonably be linked, directly or indirectly, with a particular consumer or household ("Personal Information").

A. Information you provide to us

• Identifiers: Legal name, service address (within Buffalo, Niagara Falls, or surrounding WNY areas), email address, and phone number.
• Payment information: Credit card numbers and billing addresses. Note: We use third-party payment processors (e.g., Stripe, Square) and do not store full financial data on our servers.
• Property details: Square footage of the home, number of rooms, presence of pets, and specific entry instructions (codes or key locations).

B. Information collected automatically

• Technical data: IP address, browser type, device information, and operating system.
• Usage data: Pages viewed, time spent on the site, and interaction with our AI sales agent (TellWell.ai).

2. How we use your information

We use the collected information for the following business purposes:

• Service fulfillment: Scheduling, performing, and confirming residential cleaning services.
• Customer support: Responding to inquiries and managing appointments via our AI communication platforms.
• Billing: Processing payments and preventing fraudulent transactions.
• Marketing: Sending promotional offers, service updates, and reminders (subject to your opt-in preferences).
• AI improvement: We utilize internal AI tools (TellWell.ai) to analyze communication logs for the sole purpose of improving our service response accuracy and quality.

4. SMS and text messaging disclosure

Alpha Cleaning Agency LLC utilizes SMS for appointment reminders, arrival notifications, and marketing.

• Opt-in: By providing your mobile number, you explicitly consent to receive automated text messages from us.
• Opt-out:You may opt-out of SMS communications at any time by replying "STOP" to any message.
• Privacy guard: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data sharing and disclosure

We do not sell, rent, or trade your Personal Information. We share data only in the following circumstances:

• Service providers: We share data with trusted vendors who perform services for us (e.g., payment processing, cloud hosting, AI communication tools like TellWell.ai). These vendors are contractually obligated to protect your data.
• Legal compliance: We may disclose information if required by law, such as to comply with a subpoena or similar legal process.
• Business transfers: If Alpha Cleaning Agency LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset.

6. AI data processing

Our website utilizes AI technology (TellWell.ai) to enhance the customer experience.

• Data processed by our AI tools is encrypted and used primarily for natural language understanding to facilitate bookings.
• We do not use AI to make automated decisions that have a significant legal or financial impact on our clients.

7. Data security

We implement reasonable administrative, technical, and physical security measures to protect your Personal Information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Alpha Cleaning Agency LLC's liability for data breaches is limited to the maximum extent permitted by New York State law.

8. Your rights and choices

Depending on your location, you may have the following rights:

• Access: The right to request copies of the personal data we hold about you.
• Correction: The right to request that we correct any information you believe is inaccurate.
• Deletion: The right to request that we erase your personal data under certain conditions.
• Opt-out:The right to unsubscribe from our marketing emails at any time via the "unsubscribe" link.

9. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it immediately.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will indicate when the latest changes were made. Your continued use of our services after any changes constitutes acceptance of the new policy.